Return & Refund Policy

Overview

Bagrnm provides a transparent, customer-friendly return and refund policy compliant with the Consumer Protection (E-Commerce) Rules, 2020. We want every customer to be completely satisfied with their purchase.

1. Return Window

• Standard Window: 30 Calendar Days from the date of confirmed package delivery for clothing and bags.
• Watches: 15 Calendar Days from the date of confirmed delivery.
• Verification: Delivery timestamp verified via courier carrier tracking logs.
• Defect Reporting: Quality issues or transit damage must be reported within 72 hours of delivery.

2. Mandatory Return Conditions

To qualify for a full refund or exchange, items returned must meet the following criteria:

1. Product is in original, unused, and unworn condition.
2. All original brand tags, labels, and security seals remain attached and intact.
3. Packed in original packaging along with any accessories, manuals, or documentation included at the time of purchase.
4. Free of physical damage, scratches, stains, or alterations caused after delivery.
5. For watches: original box, crown, and any included straps or manuals must be included.

3. Non-Returnable & Final Sale Categories

Exception: Manufacturing defect or incorrect item dispatch applies to all categories above.

4. Return Workflow & Reverse Pickup

1. Initiate Request: Log into account → My Orders → Select Order → Click Request Return (or email bagrnmautofine@gmail.com).
2. Approval & Pickup: Return approved within 24 hours. Free doorstep reverse pickup scheduled within 48 hours via Delhivery/Bluedart across ~18,000 PIN codes.
3. Quality Check (QC): Item inspected at Ghaziabad fulfilment centre within 2 to 3 business days of arrival.
4. Self-Shipment Reimbursement: For PIN codes outside reverse pickup coverage, customers self-ship parcel and receive courier reimbursement up to ₹150 upon submission of shipping receipt.

5. Refund Method & Processing Timelines

Once return QC is passed, refunds are processed immediately as per the original payment method:

6. Size Exchange Policy

• One-time free size exchange offered for clothing within the 30-day window.
• Reverse pickup of original item and forward shipping of new size are 100% free of charge.
• If requested size is out of stock, a full refund is issued automatically.

7. Watch Warranty Policy

• All watches sold on bagrnm.online carry a 6-month warranty against manufacturing defects.
• Warranty claims must be initiated via email to bagrnmautofine@gmail.com with proof of purchase and a video or photo demonstrating the defect.
• Physical damage, water damage beyond stated water resistance rating, and damage caused by misuse are not covered under warranty.
• Approved warranty claims are resolved via replacement or full refund within 7 business days.

8. Defective, Damaged, or Incorrect Items

If an incorrect or defective product is delivered:

1. Contact bagrnmautofine@gmail.com within 72 hours with unboxing photos/video.
2. Full 100% refund issued (including original shipping charges).
3. ₹200 Store Credit Goodwill Gesture credited to account for the inconvenience caused.